Custom Socks FAQs | Haining B2B Supplier - Zeyusocks
1. Sampling & Customization
Q: How long does it take to get a custom socks sample?
A: Our standard sampling time is 7 working days for all custom styles (jacquard, mycelium fabric, infant).
Q: Do you provide free custom socks samples?
A: We offer free sample design; sample shipping fees are borne by the buyer. Free samples for long-term B2B partners.
Q: Can I customize patterns/colors for socks?
A: Yes. We support full customization—PANTONE color matching, custom jacquard patterns, logo printing for all sock styles.
2. MOQ & Pricing
Q: What is the MOQ for custom socks?
A: Our base MOQ is 500 pairs per design for all custom socks, with flexible terms for large/long-term orders.
Q: Do you offer bulk order pricing discounts?
A: Yes. We provide tiered pricing discounts for bulk orders—higher quantities get better unit prices. Contact us for a customized quote.
Q: Is the price inclusive of shipping/taxes?
A: Our quoted price is FOB Ningbo/Shanghai; shipping and import taxes are borne by the buyer.
3. Certification & Quality
Q: Are your socks OEKO-TEX certified?
A: Yes. All our socks are OEKO-TEX Class 1/2 certified—we can provide official certification and batch test reports.
Q: What quality checks do you do for bulk orders?
A: We conduct 3 rounds of quality checks (raw material→production→finished product) to ensure no defective products.
4. Shipping & Delivery
Q: What shipping methods do you support for bulk orders?
A: We support international express (DHL/FedEx), sea freight and air freight—flexible for your delivery time needs.
Q: How long does bulk order delivery take?
A: Standard bulk production time is 15-25 working days; shipping time depends on your destination (5-7days for express, 20-30 days for sea freight).
Q: Do you provide shipping tracking for orders?
A: Yes. We will send you a tracking number once the order is shipped—you can track the logistics status in real time.
5. After-Sales & Cooperation
Q: What is your after-sales policy for defective products?
A: We replace defective products for free—we will rework or resend once defective products are confirmed with photos/videos.
Q: How to start a custom socks order with Zeyusocks?
A: 1. Send us your custom requirements (pattern/color/quantity); 2. We provide a quote and sample design; 3. Confirm sample → bulk production → shipping.
Q: What payment terms do you accept?
A: We offer flexible payment terms for global buyers: T/T with 30% deposit before production and 70% balance before shipment; L/C ; PayPal is available for sample orders.
6. Other questions
Q：Can you ship to my country?
Q：Can you provide custom packaging?
Q：What file formats are required for custom logos/patterns?
Q：Do you offer color matching services?
Q：Can I request a pre-production sample before bulk order?
A：Yes. After sample approval and deposit payment, we can produce a pre-production sample (1-3 pairs) to confirm mass production quality.
Ready to customize socks with your own brand?
Please contact us immediately for more services.